FAQ

Exhibition opens from Monday to Sunday from 10 a.m. to 9:30p.m. (last entry slot available at 8p.m.)

Closed on Tuesdays.

The recommended visit is 90 minutes long. However, you can remain in the building as long as you wish.

We recommend you get there 5 minutes prior to the hour of the visit.

You can access your session up to 10 minutes prior to the next one. For example, if you’ve acquired a ticket for the 12:30 a.m. session, you can come in up until 12.50 a.m.

The IDEAL day is all Mondays, the ticket price for everybody is 9 euros.

From wednesday to sunday, children between the age of 3 to 12, and people over the age of 65 pay a reduced price, on weekends too.

You can buy tickets at the following link (www.idealbarcelona.com) or from the IDEAL reception desk.

The ticket has an entry hour, but not an exit hour. The ticket is valid for the entire day inside of the exhibition. You can’t leave the exhibition and come back in.

It is preferable to buy the gift card if you can’t decide the exact time, and change it whenever you want, as long as there is availability.

If you buy a regular ticket, to a closed session, you will not be able to make changes due to the purchase policy.

Due to purchase policy, NO changes or returns are made.

It is preferable to carry the tickets in any digital devices in which the barcode is displayed correctly.

It is recommended to check spam or junk mail. If you cannot find the confirmation email, check on your bank if you made the payment, if the bank charged you, on the day of your visit, at the box office, indicate your name and email so they can verify your ticket and authorize access.

The venue is adapted to wheelchair circulation and people with reduced mobility.

The visit is not recommended for people with epilepsy.

You can enter with a stroller.

The admission of pets is forbidden.

Minors under the age of 18 must be accompanied by a legal tutor or an adult.

You can use VR glasses with your regular vision glasses.

You can take photos in all the exhibition areas, provided the flash is switched off.

Currently the bar inside the venue is closed due to Covid restrictions.

Yes, on the day of your visit, go to the box office to store your personal transport.