FAQ

If you have reduced admission tickets for people with disabilities, the youth card and the card for large families or single parents, you must prove that you meet the needs of these groups with the corresponding card.

The recommended visit is 90 minutes long.

We recommend you to get there 5 minutes prior to the hour of the visit.

You can access up to 10 minutes later. For example, if you have purchased a ticket for the 12:30 p.m. session, you may access until 12:40 p.m.

At the moment, we offer discounts for people with disabilities under the “Person with a Disability” category, with a free ticket for one accompanying person. We also offer discounts for children under 12, people over 65, and families throughout the week.

We recommend checking out Mondays, which are our IDEAL days, with reduced prices for everyone.

If you want to stay up to date with the latest discounts and exclusive promotions, subscribe to our NEWSLETTER!

TICKET PURCHASE LINK, HERE.Subject to availability, tickets can be purchased at the box office; however, if tickets for a particular screening are not available on the website, they will not be available at the box office either.

The ticket has an entry hour, but not an exit hour. The ticket is valid for the entire day inside of the exhibition. You can’t leave the exhibition and come back in.

It is preferable to buy the gift card if you can’t decide the exact time, and change it whenever you want, as long as there is availability.

If you buy a regular ticket, to a closed session, you will not be able to make changes due to the purchase policy.

Due to purchase policy, NO changes or returns are made.

You can enter in the center with printed tickets or in digital format, provided that the barcode is displayed correctly.

It is recommended to check spam or junk mail. If you cannot find the confirmation email, check if the bank has made the payment. If so, you can provide your name and email address at the box office on the day of your visit to confirm your ticket and authorize access. If you prefer to receive it before, you can write to us at [email protected] and we will send it to you by mail in PDF format.

The venue is adapted to wheelchair circulation and people with reduced mobility.

The exhibition is accessible to all visitors, but some groups may be sensitive to the content.

You can read our recommendations in our Legal Notice.

You can enter with a stroller.

The admission of pets is forbidden.

Minors under the age of 12 must be accompanied by a legal tutor or an adult.

You can use VR glasses with your regular vision glasses.

Photography is permitted throughout the venue, but the use of flash is not allowed. We encourage you to share your photos on social media by tagging @idealbarcelona

No, we do not have cloakroom service.